If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Ethernet cable is faintly easy to hide. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. 8. Now VM are asking me to return the old hub. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They detect the signals and send back data of their own via invisible WiFi. 00 am this morning I get a text and email asking me to please return unused equipment. Switch on your TV, then using your own TV remote press the Input, AV or Source button. If you're a Virgin Media customer who's received a. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. 2 Kudos. Options. It keeps dropping connection, very laggy, cutting in and out. 19-02-2021 14:55. Call in and they will book a Tech to do that. The guy stated make sure to take to a local dump and not just dump in a normal bin. D01 C9W8. Step 2: Press and Hold the Reset Button. Home Phone. It’s white when everything is working as it should. We would like to show you a description here but the site won’t allow us. It will cost £25. Click on the “Upstream” tab, copy the text and paste into your reply. Design. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. Options. 100. 1. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. Do i dispose of it at my local recycling centre. Click on Apply to save your changes. My Virgin Media App. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Although this question has appeared before the answers vary and I need definitive advice. Connect your devices to the new wireless. 5Gbps speed LAN (Ethernet) port. Step 4: Return or recycle your old Virgin Media router. This latest future-proof WiFi. A new recycle scheme developed by Virgin Media 02 has saved 250,000 from landfill in the last year alone. The webpage usually list which items need returning, however it doesn't at present. 168. We would like to show you a description here but the site won’t allow us. 13-12-2021 15:21. on 25-11-2022 12:11. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. Excludes broadband faults and broadband network outages. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Help. which. So thats what i did. Keep the community welcoming for all. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. If you've got a Virgin TV V6 box, make sure the standby settings are. Go to Account settings, then Account details b. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. Some routers may immediately delete your router history logs so this step is not necessary. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. You’ll receive a final bill. The new fibre phone line is designed to work with the same phones as the old copper line. Contact your ISP. O2 shop or local council recycle yard. Redeem Offers. Everything you need is posted to you. All that being said and done, I'm now getting emails and text about sending the old hub back. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. equipment. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The guest Wi-Fi connection will have a separate network name and password. Anyone with the Hub 3 will have already received the update, but Virgin Media says those with an older Superhub 1 or 2 router can upgrade. Access your bills, diagnose faults and manage your package. Thick walls have a big impact on your Wi-Fi signal strength. 168. Fibre-optic speeds are a bonus for me, I mainly just want an improvement on WiFi strength - is the Virgin Media Hub an improvement on an outdated router or is it as bad as some people suggest?Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. QuickStart, set up and connections. However, with the Hub 5, Virgin Media might have made a router worth keeping. Returning Virgin Media equipment. Alessandro Volta. 5 out of 5. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. Open Login Popup . It'll use the management IP 192. 0. As for your old Virgin TV box –we ask that you dispose of the kit in an environmentally friendly manner. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. My Virgin Media App. Tap OK to re-scan your wireless network for Virgin TV boxes. Unplugged router, etc. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. 0 on Trustpilot, though this is actually ahead of its closest competitors. 21 EDT. Plume supports Ethernet backhaul. No, you can keep using the same phone you’ve always used. Virgin Media scores a seemingly low 2. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. Open a web browser and go to 192. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. uk. We appreciate that you have already tried turning off your hub and restarting this, however the red light is remaining. 8. 168. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. Other routers do OK I leave the SH2 on 24/7 as well as my mac (just sleep the display) as it's better for them. To run the scan, simply connect to your. Alternatively, you can restart your router via the Virgin. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Y’all are right to be suspicious though! recycle-more. If you have an earlier Super Hub model, please be aware that the instructions might differ. In response to Fiz1605. The webpage usually list which items need returning, however it doesn't at present. This may take a. Then send the equipment and returns form to the address provided on the returns form. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Rewards Members can get $5 per month for. Joining in. Virgin has published guidance here . If you're leaving Virgin Media, it will send you a postal. Modem Mode basically means that your Virgin Media router no longer broadcasts a WiFi signal. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. How about using a 10m RJ11 to RJ11 telephone cable. Due to this, I think an engineer's visit will be required to be on the safe side for you. Create a Protected VPN Browser. 168. If it’s not a technical issue you need help with then we’re here to support you on. T he current list of equipment which needs returning which is -. Excludes broadband faults and broadband network outages. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. Then today i get an email asking to return it, well thats a bit hard now. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 16-10-2022 17:16 - edited 16-10-2022 17:20. Select one of the three options below to find out what you can recycle at home or in your local area. Accessing Your Router Settings. The Virgin Media Hub 5 is a better router than the Hub 4. Virgin Fibre Areas only. They provide the functionality via the Websafe function linked above. These require a subscription and will only work if your old router allows custom firmware. You get the picture. And now I'm getting chased up. 1 modem mode. The router itself is constantly flashing the green double arrows. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. I'm a residential customer with a typical 500mbps package. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. Recycle. Click Clear All or Delete All. Non-Virgin Media equipment?. Business Customers. Available with M50 broadband or faster. Up to 3 WiFi Pods if needed. I have changed my broadband hub 3. Account - Mobile. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. 2. 5 months ago I was upgraded from Hub 3 to 5. 0. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. On a Hub3/4/5, you could first try separating the SSID's of the 2. Phone. Click yes or agree . Virgin Media has committed to carbon-neutral and waste-free operations by the end of. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. Connectors are two generations old, likely late NTL or very early Virgin Media (10+ years old). Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. com, the comparison and switching service. Check “Apply to all my networks” and click the Apply button. Remember, have your Virgin Media network name and WiFi password ready. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. This is what you need to do next: Connect the short adaptor cable to the connector cable that was plugged into your old set-top box. The guy stated make sure to take to a local dump and not just dump in a normal bin. Sky scores 1. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. g. Tablets. uk. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. Chris. We have had new router and need to find IP address, how do I find my IP address. 168. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. 1. So just wanted this on record. And over the last five years it has made some significant progress, including: Refurbished and reused 1. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. If it didn't do so it would soon run out of addresses. 4 GHz and 5 GHz wireless networks. 5 months ago I was upgraded from Hub 3 to 5. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. but no change. Laggy web portal. They will be charged for not returning any rented equipment that VM want back. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. Networking and WiFi. I don't work for Virgin Media. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. We would like to return it but we didn't a return box and now we are unsure what to do with it. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 1) Access your hub on 192. 0. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. It informed me that you provided incorrect information, apologized, and had since collected the items. Virgin Media package. The landlord scrapped it off and threw it away. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. 1). Each provides Wi-Fi, gigabit Ethernet, support for Wi-Fi 5 or 6 and intelligent Wi-Fi. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Further exclusions & legal stuff apply. Virgin Media reports it has achieved zero waste to landfill operations for the first time, and since 2014 has reduced its operational carbon footprint (scope 1 and 2) by 46 per cent and refurbished and reused more than 8 million products, it has revealed in its latest 2020 Sustainability Report. Disconnect all unneeded ethernet cables from the rear of the Hub. Step 3 - Label the box – a letter came with the. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 0. Telling me I need to return my Hub to avoid having a £40 charge on my account. Take a look at your options below. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Networking and WiFi. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. Additionally, one in seven households has stored two or more obsolete boxes. This is because it’s necessary for connecting to the wider Virgin Media network. Steps to install your Virgin TV V6 box. Click on the “> Check router status” button. Severely lacking in features. Alternatively, contact CollectPlus for help sending your package. Step 4: Set Up Your Router Again. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. 20 You can use your Virgin TV box remote to control theClick System. Locate the IP Address of your WiFi router, usually found on the Hub sticker. Am a little weary that if we recycle the kit that we might get billed for not returning it. The research, released on the eve of Global. 100. Sign in to My Virgin Media a. The difference is night and day - I receive 150-200 mbit in every corner of our 7. Available with M50 broadband or faster. Get the Hub ready by connecting the wires. Options. Some technicians just take the easiest route for an install not where the customer wants it. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. In such cases, reach out to Virgin for assistance. 0. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. We would like to show you a description here but the site won’t allow us. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. At TalkTalk, we're doing all we can to protect the environment. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. How do I open a port on my Virgin Media Hub 6? I have tried the TCP/UDP settings both inbound and outbound in the IP and Port Filtering section in the Hub settings, yet the port I need open remains closed upon a port scan. " TOTALLY WRONG, yes only one port will work, but you can use any port. Manage Your. Should all be working. You should use port 4 which is the 2. Reset Hub password. Open a web browser and go to 192. Hi - as per title, first noticed 5am this morning (23/02). Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Trouble is that will affect the other. The equipment must be in its original box, with all relevant accessories and paperwork included. I need to be 'connectable'. To do this, you’ll need to wait until you receive your tracking email. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. If you’re having problems with our broadband connection, visit our improve WiFi connection page. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. Instead, it has to do with your router and the security you have configured on your own local devices. One option is to recycle it through a certified e-waste recycler. Set up a guest network. Back a step. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. SpeedQuickStart, set up and connections. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. But the part that says you should recycle some old items is wrong. If you do want to invest in better equipment, you would need to get either a…. ThanksMy Virgin Media makes managing your account easier with all your information in one place. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. co. Multiple set-top boxes and routers are accumulating in people’s houses. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the. This depends on the equipment you want to recycle. Begin by accessing the settings of your. O2 shop or local council recycle yard. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Go to solution. Release the power button and wait for the router to turn off. Browse Virgin Media Virgin Media Community. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Any advice you can offer would be great! Thank you. How to recycle your Virgin Media router. Given all the UK calls are recorded it will be verified that she told me to Bin it. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. 100. 1 router mode or 192. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. This collection was made when there was a lot of. Equipment remains our property and we charge for anything unreturned. Broadband, TV and landline. In fact, weak WiFi security has nothing to do with Virgin Media at all. Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. I didn't get any information about recycling old router. Click on the “Networking” tab. Install your TV This section will take about 30 mins. - 5374486. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. These tools can be installed across all devices, including mobile phones, computers and consoles. Returning / Recycling VM Router I moved to a new area that didn’t have Virgin Media available. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. Cheap internet radio. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Best of all, for many, it’s a free upgrade. I happened to notice evidence of at least some IPv6 back in. Step 4: Return or recycle your old Virgin Media router. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. So far so simple. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Last year, Virgin Media O2 recycled. Recycle or return your kit. So, follow these steps on how to. At the time was told IF we needed to return the old router details would be in with the new router. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. The older Hub 4 is based on. 4Ghz and 5Ghz channel support, the latter with three antenna. The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. Reduced its carbon footprint by 7% in. uk. 33 EDT. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. - Not all support team members are aware of this information when providing assistance. Most electrical and electronic items can be recycled and reused – saving natural resources, and helping reduce the environmental and health risks associated with using landfill. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . Hi, Just recently upgraded from Tivo 500GB box to TV360. You’ll then be able to use your same old phone to make. This means the WiFi password or network name could change back to our default settings. ahhh the rubbish that is CS - you could try this. co. However, with the Hub 5, Virgin Media might have made a router worth keeping. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. The VM domestic HUBs also have some instances of resetting the SSID to the factory option. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. Unpatched Vulnerabilities . Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Back a step.